Free insured shipping
Every eligible ElitaGlow order includes free, insured delivery. Shipping availability and the latest delivery estimate are confirmed at checkout for your delivery address. There is no minimum order value and no separate shipping charge at checkout.
Shipping timeline
- Order processing: most in-stock orders are checked, carefully packed and prepared within 1–2 business days.
- Delivery: most orders arrive within 2–6 business days after processing. Large, customized or made-to-order fixtures may require additional time; any different estimate will be shown on the product page or confirmed before dispatch.
- Tracking: we email tracking details as soon as the carrier accepts your shipment.
Shipping costs
Eligible orders include insured delivery at no additional cost. If a destination or special delivery requirement is not covered, we will show the charge before you complete payment or contact you for approval.
Carriers
We select a tracked carrier suited to the size of the fixture and the delivery address. Your dispatch confirmation will include the carrier name and tracking link.
Taxes and duties
Any taxes or duties collected by ElitaGlow are shown during checkout. If local import charges are not collected at checkout, they may be charged by the destination authority and remain the recipient’s responsibility. Contact us before ordering if you would like confirmation for a particular destination.
Damaged on arrival
If an item arrives damaged, contact us within 7 days of delivery with your order number and clear photographs of the packaging and item. We will review the issue promptly and arrange the appropriate replacement or refund.
Changes to your order
Need to change something? Contact us as soon as possible. We can usually make changes before an order enters processing or dispatch, but a dispatched order can no longer be modified.
Delayed packages
If tracking has not updated or delivery is later than the estimate in your dispatch email, contact our support team and we will investigate with the carrier. Delivery estimates can be affected by carrier or customs delays and are not guaranteed dates.
Address accuracy
Please check that your delivery address and contact details are complete before payment. Additional costs caused by an incorrect or incomplete address may be charged to the customer where the carrier cannot correct the shipment.
Questions?
Email [email protected] or use our live chat. Our lighting team aims to reply within one business day.